Overview
FixaFlow ("we," "us," or "our") operates ifixaflow.com and its associated services. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform to book plumbing services or register as a service provider.
By using FixaFlow, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our services immediately.
Information We Collect
We collect the following categories of personal information:
- Contact Information: Full name, phone number, and email address
- Service Information: Property address, issue type, and job description submitted through our booking form
- Account Information: Login credentials and account preferences
- Payment Information: Billing details processed securely through Stripe. FixaFlow does not store full card numbers.
- Usage Data: Pages visited, actions taken, and timestamps within our platform
- Communications: SMS messages and interactions facilitated through Twilio
How We Use Your Information
We use your information solely for the purpose of delivering and improving our services:
- To match you with available licensed plumbers in your area
- To confirm appointments and send service updates via SMS
- To process payments and facilitate payouts to service providers
- To authenticate users and maintain account security
- To communicate important service or policy updates
- To improve platform performance and user experience
- To comply with legal obligations
SMS Messaging
By submitting our booking form or registering as a plumber, you consent to receive SMS messages from FixaFlow at the phone number provided. Messages may include booking confirmations, job updates, quote approvals, and payment notifications. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance. Opting out may limit your ability to use certain platform features.
SMS communications are facilitated through Twilio, Inc. Your phone number is never sold or shared with third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data Sharing & Third Parties
FixaFlow does not sell, rent, or trade your personal information. We share data only with trusted service providers who assist in operating our platform:
- Twilio — SMS delivery and voice communications
- Stripe — Payment processing and plumber payouts
- Airtable — Secure database storage
- Webflow — Website hosting and delivery
- Railway — Backend infrastructure
Each provider is bound by their own privacy policies and applicable data protection laws. We may also disclose information if required by law, court order, or to protect the rights and safety of FixaFlow or its users.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us. Certain records may be retained longer where required by law or for legitimate business purposes such as dispute resolution.
Security
We implement industry-standard security measures to protect your personal information, including encrypted data transmission (HTTPS), secure payment processing through Stripe, and access controls on our backend systems. However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Opt out of SMS communications at any time
- Lodge a complaint with a data protection authority
To exercise any of these rights, contact us at support@ifixaflow.com.
Limitation of Liability
FixaFlow acts as a technology platform connecting customers with independent plumbing service providers. We are not liable for the actions, omissions, or workmanship of any plumber using our platform. All service providers are independent contractors, not employees of FixaFlow.
To the maximum extent permitted by law, FixaFlow shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated date. Continued use of FixaFlow after any changes constitutes your acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or your personal data, contact us at:
FixaFlow
Email: support@ifixaflow.com
Website: ifixaflow.com